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Returns and Refunds

90 Day Manufacturer’s Limited Warranty

At GEMSTX LLC, we stand behind our products and warrants the GEMSTX against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase from an authorized GEMSTX retailer. This warranty is applicable to the original purchaser and is nontransferable. If a covered defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, GEMSTX will either repair or replace the product with a functionally equivalent unit.

Start the process with our Warranty & Return form using your Order ID. You can also call us during business hours for any questions regarding your GEMSTX or to coordinate a return. You will need to send us the defective unit, and we will cover the cost of shipping the replacement back to you. All returned items must be received by us before a replacement will be issued. Please allow 1-3 business days for processing after we received your return.

EXCLUSIONS AND LIMITATIONS

The Limited Warranty applies only to products manufactured by GEMSTX LLC, identifiable by the GEMSTX name or logo affixed to it, purchased through an authorized retailer.

This warranty does not apply to (a) damage caused by accidents, water, abuse, or any other external causes; (b) damage caused by operating outside the permitted or intended use as described in the GEMSTX manual; (c) cosmetic damages, including but not limited to scratches, dents, and broken pieces; (d) any products or part which had been modified or altered.

RETURNS

Please carefully research the product before purchasing. Refunds are only available for new and unopened/unused devices purchased through our web site GEMSTX.com, within thirty (30) days. 

To complete your return, please use our Warranty & Return form or contact us during regular business hours.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment. Shipping costs are non-refundable and the cost of original shipping will be deducted from your refund. Depending on your card issuer, it may take up to 2 billing cycles for the refund to reflect on your statement.

SHIPPING

To return your product, please mail it to:

GEMSTX
P.O. Box 1132
Nice, CA 95464

or ship to:

GEMSTX
6910 Top Dr.
Nice, CA 95464

You will be responsible for return shipping costs. We cannot guarantee that we will receive your returned item, so we highly recommend using a shipping service with tracking number or purchase shipping insurance. We will not be responsible for products lost or damaged during shipping when returning the items to us.